Keep your Vehicles 100% Safe
with Prime Autos Japan 10 Days Protection Program

10 Days Vehicle Protection Program

Prime Autos Japan is a customer-centric organization and therefore, is highly concerned with the benefit of its customers. Keeping this in mind, Prime Autos Japan offers a 10 days vehicle protection program to facilitate its customers, providing them with an opportunity to report any issues found in their purchased vehicle.

Our experienced customer support executives work dedicatedly to facilitate our customers in finding the best vehicle for our clients. They make sure that the customer is well-informed about all/any issues that are present in their selected vehicle. We tend to help our customers in making a well-informed decision. If in case the customer finds any problem in their vehicle after they receive it and they were not informed about the problem previously, they can always contact our customer support executive and report the issue so that appropriate action can be taken to resolve it.

To facilitate our customers in this regard, we offer a 10 days vehicle protection program that covers all the major issues that might occur in the vehicle and cause inconvenience to our customers.


  • Total Loss of the Vehicle

  • Partial Damage of the Vehicle

  • Breakage/Bending/Dent

  • Engine Mechanical Issues

  • Transmission Mechanical Issues

  • Electrical Issues

  • Missing Items

  • Wrecker Cost

  • Transmission Mechanical Issues

  • Electrical Issues

  • Missing Items

  • Wrecker Cost

How to Report Your Vehicle Issues?

Step 01

Provide Details

You will have to provide us the following details if you are interested in submitting a claim:

Photos of the received vehicle(s) showing any damage or missing item(s). Avoid sending photos from our website.

Note: We take pictures of the car when it gets on the ship. We will use those pictures as a reference to your claim. Also note that we shall not be held responsible for any items that are stolen at the port of discharge

Send an estimate value of all the repairs written by a repair professional mechanic. Email text like, "My mechanic said the total repair will cost $75" will not be accepted.

Step 02

Damage Report

You can contact our customer support executive by calling on our numbers, via live chat or by sending an email to

Step 03


Prime Autos Japan will inform you once your request is evaluated. You will be provided complete guidance regarding the solution that is devised by our experts.

Step 04


Kindly make sure that your claim is genuine because we will verify your claim. For verification, expert auto examiners may be hired to assess the damage or mechanical issues of the vehicle(s). The inspectors will verify if your requested issues are legit and the claim is eligible for compensation.

  • Please make sure to send all the above mentioned to Prime Autos Japan in order for you to receive warranty compensation.
  • In case you fail to provide any of the above mentioned requirements or information, it may result in delay of the process.
  • Sending us a Port's Report (consult Port Authority), as an additional document, would even be better.

Frequently Asked Questions

A. Currently, this service is free of cost. You do not have to pay any extra charges to avail this service.
A. The issues covered in this program are: Total Loss of the Vehicle, Partial Damage of the Vehicle, Breakage/Bending/Dent, Engine Mechanical Issues, Transmission Mechanical Issues, Electrical Issues, Missing Items, and Wrecker Cost.
You can also view our Expendable Exemption List for items not covered in this program.
A. The service is valid to and through:
a. The 30th day from the arrival date of the shipping vessel at the port of unloading, or
b. The 7th day after the compliance of the vehicle is completed and the vehicle is received by the buyer or the person of their designation, whichever takes place first.

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